cancellation/reschedule policy:
We require at least 12 hours notice for the cancellation of your scheduled services.Clients canceling with less than 12 hours of your scheduled appointment will be required to pay $30 in order to continue to book future services at our shop.We reserve the right to not accept appointments for guests who frequently cancel their appointments.
Late-arrival policy: If a client arrives 15 minutes late, they may need to reschedule and we will require $30 appointments rescheduled deposit (deposit $ will refund to client if they show up on their appointment exactly date and time) OR pay the $10 late fees ;If a client arrives over 30 minutes late, treat it as a no-show OR we can still help the client but client has to pay the late fees $10+ first 15min $10 and then $1per every 5 minutes (Of course, sometimes things are determined on a case-by-case basis. After all, emergencies can happen and being empathetic in those scenarios can go a long way.)
No-show policy:
If the client does not show up on their appointment date and time.we will require $30 appointments deposit for their future appointments booking.deposit $ will be refund to client if the client show up on time for their new booking.If more then 2 times NO SHOW record.we may NOT continue to give services to this client.
Queenie Beauty 